Returns & Exchanges

At OPTISOFA, we want you to be completely satisfied with your home comfort; if your new furniture isn't the perfect fit, you can return it within 30 days of delivery. We ensure a transparent process to help you find the ideal piece for your living space.

1

Initiate Your Request

Contact our support team via email with your order number and photos of the item in its current condition to begin the return authorization.

2

Prepare for Pickup

Ensure the furniture is disassembled and placed back in its original packaging to prevent damage during transit and qualify for a full refund.

3

Schedule Collection

Our specialized furniture logistics partner will contact you within 3-5 business days to coordinate a convenient time for doorstep collection.

4

Inspection and Refund

Once our warehouse team inspects the returned item, your refund will be processed back to your original payment method, minus applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing